Please take a photo of the amount charged at the gantry and follow these steps:
1. Go to My Bookings
2. Tap on the affected booking
3. Tap on Report an issue
4. Upload the photo and include these details in your Description:
‣ Car plate number
‣ Carpark details
‣ Amount charged
Someone from our GetGo team will assist you.
If you don't have a photo of the carpark charge, you may print out your cashcard receipt from the top-up kiosk.