You may proceed to park the car at another lot in the same carpark and follow these steps before ending your booking:
You may park in the next available white lot closest to the original GetGo lot
Take a picture of the car that's in our GetGo lot. Make sure that the lot number & the car plate number can be seen. We will need it as evidence to take action on the offender
Take a picture of the GetGo car where you parked it — make sure that the lot number & the car plate number can be seen
Proceed to our Live Chat to share the picture with us
Include a short description of where the car is parked at (for e.g., Carpark 437B, Level 2A, Lot 238).
You may also report the vehicle that has parked in our GetGo lot through the OneService app by following these steps:
Download the OneService app
Tap on Submit Case
Swipe to the right and tap on Illegal Parking
Select the HDB/URA carpark button
Input the relevant details in and submit your report