Should your payment fail to go through, it could be due to 2 reasons:

  1. Invalid credit/debit card

  2. Insufficient funds in the bank account linked to your debit card

To retry your payment, there are 2 methods.

Add a new credit/debit card to your payment method

  1. A pop-up displaying your outstanding fee will be on the home screen—tap on it

  2. Tap on Payment method

  3. Tap on your current debit/credit card

  4. Tap on the trash icon on the top right hand corner of the screen

  5. Tap on Delete

  6. Tap on Add new credit/debit card

  7. Input the relevant details and tap on Save and continue

  8. Tap on Confirm payment

Do note that if you have future bookings with us, you will not be able to add a new credit/debit card to your payment method. Alternatively, you may proceed to top up the bank account linked to your debit card.

Top up the bank account linked to your debit card

  1. Once you’ve topped up the bank account, tap on the pop-up displaying your outstanding fee on the home screen

  2. Tap on Confirm payment

If the payment is successful, your account will be automatically reactivated. Should you face any issues, please contact our Support Team via our 24/7 Live Chat.

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