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Why is my account suspended?
Why is my account suspended?
Hello GetGo avatar
Written by Hello GetGo
Updated over a week ago

If you received an SMS or a notification about your account being suspended, it could be due to any of the following reasons:

  1. Outstanding payment for your GetGo booking
    We were unable to collect payment for your booking, either due to an invalid credit/debit card or insufficient funds in your bank account. To pay the outstanding fees, please read this article.

  2. Outstanding payment for an accident/damage case
    For accidents involving 3rd party vehicles or any government properties, you’ll be liable to pay for the insurance excess and any additional charges (such as loss of use and towing fee).

    For damages that do not involve a 3rd party, you’ll be liable to pay for any of the following: replacement part, labour fee, spraying, loss of use and towing fee.

  3. Outstanding payment for a convenience fee
    A convenience fee may be charged to you if you didn’t return our car to its home lot or left the headlights on after ending your booking.

For Point 2 and 3, you’d have received an invoice via email. Refer to our FAQ articles below for more information.

Please note that if you have future bookings with us, you will not be able to start your next booking unless the payment has been made. Our team will process and reactivate your account within 3 working days of your payment.

Should you face any issues or have any concerns, please contact our Support Team via our 24/7 Live Chat.

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