All bookings come with a 15-minute grace period before the start and at the end of your booking. This is so that you have additional time to complete your pre- and post-trip vehicle condition reports.
Example: You have a booking today from 10am to 11am.
9.45am: Your pre-trip grace period starts 15 minutes before your 10am booking. You may head down to your booked vehicle during this time to complete your pre-trip vehicle condition report.
11.15am: Your end-trip grace period ends 15 minutes after your 11am booking. You must return your vehicle and complete your end-trip vehicle condition report before this time. Otherwise, you’ll be charged a late return fee of $50 per hour.
If you exceed the end-trip grace period, you’ll be charged a late return fee of $50 per hour.
Important: We highly recommend you to complete your pre- and end-trip vehicle condition reports to protect yourself from liability for any misattributed damage claims or disputes.
Once you have passed the grace period at the end of your booking, you won’t be able to manually extend your booking
If you’re unable to return your vehicle on time, please inform us via Live Chat immediately so we can assist you and the next user after you