Launch the GetGo app
Tap on Account on the bottom right of the screen and tap on Settings
Tap on Delete account and tap on Initiate account deletion
Fill up your details in the form
Once you submit the form, our team will process your account deletion. This process will take up to 60 business days.
Here are some things to keep in mind when deleting your GetGo account:
If you have any upcoming bookings, they must be cancelled first. Cancellation fees may apply.
If you have any outstanding fees or summons, you will be notified via email to pay the outstanding amount before we proceed to delete your account.
If you wish to use GetGo again in the future, you will need to set up a new account.
We’re always sad to see a GetGoer go, so if you have any feedback to share with why you chose to delete your account, you may email us at firstname.lastname@example.org.