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Is identity verification compulsory?
Is identity verification compulsory?
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Written by Hello GetGo
Updated over a week ago

There is a need for enhanced security due to the increase of online fraud in recent years.

Therefore, every new and existing GetGo user will be required to undergo facial verification in order to create new bookings or continue with existing ones.

On the homepage, you will see a prompt to verify your identity. If you’re an existing user, you will be given a grace period untill 9 February 2023 if you are unable to verify immediately.

After the grace period, you will not be able to make any bookings or continue with existing ones, and will need to verify your identity immediately.

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