You have 5 attempts to verify your face. If the verification fails on the 5th attempt, please drop us an email at [email protected]. If you’re verifying at the start of your booking, please reach out to us on Live Chat.

What should you do if you encounter the following screens?

Account Status

What should you do

Submit a selfie through the app by simply clicking on the message.

You failed verification attempts. Try submitting a verification attempt again.

Please ensure that:

  1. The camera lens is clean

  2. You are in a well lit place but out of direct sunlight

  3. You have a background without any distractions

Hang in there! We’re in the midst of verifying the documents you have submitted. Do check your email (including the Spam folder) as you may need to submit additional documents.

Should you not receive a response from us after 3 days, do drop us an email at

[email protected].

Sorry, it seems that we are having trouble verifying your identity. Please reach out to us at [email protected].

Oops, you have yet to meet the requirements to drive with us of being above 25 years of age or having 1 year of driving experience. But don’t worry, you can check again when you have met the requirements or reach out to us at [email protected].

Do head over to this link to learn more.

Oops, seems like we are unable to verify your selfie. Try submitting a selfie through the app again.

Please ensure that

  1. The camera lens is clean

  2. Be in a well lit place

  3. Your face is within the frame

Face Verification error due to caching

Logout and login again to continue with face verification

You have exceeded the maximum number of retries. Please try again after 10 minutes.

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