Here is a video guide on how to report vehicle condition before starting your trip;
Please complete the vehicle condition reports before and after your trip to ensure that you’re protected from liability for damage claims
If the vehicle is unsafe to drive, please contact our 24/7 Live Chat. Our Support Team will assist you.
There is a 15-minute grace period before and after every booking that you may use to complete your vehicle condition reports.
Where to find your vehicle photos
The vehicle photos you submit to our app will be automatically stored in your device for your own safekeeping and reference.
iOS device: You will find the vehicle photos in the Photos app
Android device: Allow access to the GetGo app to store photos on your device. To do this, go to Settings > type GetGo in the search bar > Permissions > Files and media permissions > Allow access to media only