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I accidentally caused minor damage during my booking. What should I do?
I accidentally caused minor damage during my booking. What should I do?
Hello GetGo avatar
Written by Hello GetGo
Updated over a week ago

Here are some examples of minor damage:

  • Scratches on the bumper or door

  • Misalignment of front bumper

  • Small dent on the hood

If you accidentally caused minor damage to your vehicle, please self-report it by following these steps:

1. Go to your ongoing booking page and tap Report an issue

2. In the next screen, tap Report new issue

3. Choose the location of the damage and the type of damage

4. Tap the camera icon(s) to take and upload photo(s) of the damage(s)

5. Tap Submit

Please make sure that you include the damages you caused during your booking in your post-trip vehicle condition report as well. Here's an example of how you can write your report in the self-report description box:

Date: 26 January 2023

Time: 11.05am

Location: Blk 114A HDB Geylang MSCP, level 2

Description of the incident: While turning to the car park ramp, I accidentally grazed on the wall

Damage: The front left bumper has sustained a small scratch and dent

Learn more about damages


Important: Please take clear photos of all 4 sides of the vehicle as evidence. This includes both the overall view of the vehicle and a close-up view of the damage.

Useful links:

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