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I accidentally caused major damage to my vehicle and can’t return it to its home lot. What should I do?
I accidentally caused major damage to my vehicle and can’t return it to its home lot. What should I do?

Learn what to do if you need urgent assistance or support in the event of a major damage during your trip

Hello GetGo avatar
Written by Hello GetGo
Updated over a week ago

Here are some examples of major damage:

  • Shattered rear windscreen

  • Dislodged bumper

  • Flat or punctured tyre

1. Go to your current booking page and tap Report an issue

2. Tap Report new issue

3. Choose the location and type of the damage

4. Tap the camera icon(s) to take and upload photo(s) of the damage(s)

5. Tap Submit

What to expect next: Our Support Team will reach out to you via Live Chat once you’ve reported the damage.

Useful link: What should I do if I get into an accident?

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