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In-app Electric Vehicle (EV) Charging Guide
What should I do if I can’t start a charging session?
What should I do if I can’t start a charging session?
Hello GetGo avatar
Written by Hello GetGo
Updated over a week ago

There may be several reasons why a charging session won’t start or stop.

Mobile connectivity and app-related issues

How to fix: Check your internet connection and ensure that you’ve installed the latest version of the GetGo app.

Charging cable issues

How to fix: Make sure the charging cable is fully and securely inserted into the EV charging port

If you’re starting a new charging session:

1. Unplug the charger

2. Check for any potential obstructions that might disrupt charging (i.e., fallen leaves stuck on the charging plug, broken plug, etc.)

3. Plug the charger

Alternatively, you can charge at a different suggested charging lot.

Charging station issues

How to fix: If the charging station is out of order, please charge at a different station. If you’re returning your EV to its suggested charging lot and the charger is out of order, please return your EV to its home lot instead.

QR code or Station ID issues

How to fix: Make sure you’ve scanned the correct QR code. If the QR code isn’t working, you can input the Station ID manually.

Important: If you’re ending your booking and cannot start charging the EV at its charging lot, please return it to its home lot regardless of its battery level so that others can use the charger.

Need help? Reach out to us via Live Chat for quick support.

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