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What happens after a booking that involved a damage?
What happens after a booking that involved a damage?
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Written by Hello GetGo
Updated over a week ago

While our team investigates the outcome, your account will be temporarily banned. Please note that, in the case of minor damages, you can expect to receive a pre-billing notification in your registered email address within 14 working days from the date of the self-report submission. Additionally, the official invoice will be issued on the 3-5 working day.

The duration for settling a case can vary widely depending on various factors, including the complexity of the case, the nature of the damage, the cooperation of involved parties, and the legal or insurance processes involved.

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