General | GetGo Help Centre

What is the new KYC feature about?

Written by Scarlett
Updated over a week ago

What will I need to complete identity verification?

Written by Scarlett
Updated over a week ago

What are some helpful tips on how to use GetGo?

The top questions asked by our GetGoers

Written by Olivia
Updated over a week ago

How do I change my mobile number?

Written by Scarlett
Updated over a week ago

Is my personal data secure?

Written by Scarlett
Updated over a week ago

Misuse of Fuel or EV Charging Card

Written by Scarlett
Updated over a week ago

What happens if my face verification is unsuccessful?

Written by Scarlett
Updated over a week ago

What are the requirements to join GetGo?

Written by Olivia
Updated over a week ago

How do I download the GetGo app?

Written by Olivia
Updated over a week ago

What do I do if I have an upcoming booking and have yet to verify my identity?

Written by Scarlett
Updated over a week ago

What happens after the end of the identity verification grace period?

Written by Scarlett
Updated over a week ago

How do I sign up with MyInfo?

Written by Scarlett
Updated over a week ago

Is identity verification compulsory?

Written by Scarlett
Updated over a week ago

How do I sign up manually?

Written by Scarlett
Updated over a week ago

Are there any Terms and Conditions that I need to take note of?

Written by Olivia
Updated over a week ago

If I'm holding a foreign driving license, can I join?

Written by Olivia
Updated over a week ago

What are the Community Rules?

Written by Olivia
Updated over a week ago

Are the cars maintained and cleaned regularly?

Written by Scarlett
Updated over a week ago

How do I find a GetGo car near me?

Written by Olivia
Updated over a week ago

When will GetGo have a car placed in my neighbourhood?

Written by Olivia
Updated over a week ago

Can I use GetGo as a Private Hire Vehicle?

Written by Olivia
Updated over a week ago

Do you provide car seats for children?

Written by Olivia
Updated over a week ago

Can I use my EZ-Link card as a cashcard?

Written by Olivia
Updated over a week ago

How do I delete my GetGo account?

Written by Scarlett
Updated over a week ago