General

25 articles
Scarlett avatarOlivia avatar
Written by Scarlett and Olivia

What is the new KYC feature about?

Scarlett avatar
Written by Scarlett. Updated over a week ago

What will I need to complete identity verification?

Scarlett avatar
Written by Scarlett. Updated over a week ago

What are some helpful tips on how to use GetGo?

The top questions asked by our GetGoers
Olivia avatar
Written by Olivia. Updated over a week ago

How do I change my mobile number?

Scarlett avatar
Written by Scarlett. Updated over a week ago

Is my personal data secure?

Scarlett avatar
Written by Scarlett. Updated over a week ago

Misuse of Fuel or EV Charging Card

Scarlett avatar
Written by Scarlett. Updated over a week ago

How do I update my account information?

Olivia avatar
Written by Olivia. Updated over a week ago

What happens if my face verification is unsuccessful?

Scarlett avatar
Written by Scarlett. Updated over a week ago

What are the requirements to join GetGo?

Olivia avatar
Written by Olivia. Updated over a week ago

How do I download the GetGo app?

Olivia avatar
Written by Olivia. Updated over a week ago

What do I do if I have an upcoming booking and have yet to verify my identity?

Scarlett avatar
Written by Scarlett. Updated over a week ago

What happens after the end of the identity verification grace period?

Scarlett avatar
Written by Scarlett. Updated over a week ago

How do I sign up with MyInfo?

Scarlett avatar
Written by Scarlett. Updated over a week ago

Is identity verification compulsory?

Scarlett avatar
Written by Scarlett. Updated over a week ago

How do I sign up manually?

Scarlett avatar
Written by Scarlett. Updated over a week ago

Are there any Terms and Conditions that I need to take note of?

Olivia avatar
Written by Olivia. Updated over a week ago

If I'm holding a foreign driving license, can I join?

Olivia avatar
Written by Olivia. Updated over a week ago

What are the Community Rules?

Olivia avatar
Written by Olivia. Updated over a week ago

Are the cars maintained and cleaned regularly?

Scarlett avatar
Written by Scarlett. Updated over a week ago

How do I find a GetGo car near me?

Olivia avatar
Written by Olivia. Updated over a week ago

When will GetGo have a car placed in my neighbourhood?

Olivia avatar
Written by Olivia. Updated over a week ago

Can I use GetGo as a Private Hire Vehicle?

Olivia avatar
Written by Olivia. Updated over a week ago

Do you provide car seats for children?

Olivia avatar
Written by Olivia. Updated over a week ago

Can I use my EZ-Link card as a cashcard?

Olivia avatar
Written by Olivia. Updated over a week ago

How do I delete my GetGo account?

Scarlett avatar
Written by Scarlett. Updated over a week ago