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Booking
How do I make a booking on the app?
Why am I getting an invalid error message when I’m trying to book a car?
What do the different numbers on the location pins in the app home screen mean?
I booked well in advance, so why was my booking cancelled?
Why are cars with minor damage available for use?
What should I do if I encounter a pop-up message “Mileage charge unsuccessful” error?
What is the minimum/maximum duration for me to book a car?
Can I change my booking timing to start earlier?
Can I extend my booking to return my vehicle later?
What is the cancellation policy?
Why am I not able to make a booking?
Do I get refunded back for the hours I didn't use?
What should I do if the car I booked is not at the homelot?
What happens if I'm late/don't show up for my booking?
Do I have to pay parking charges at the carpark where I collect my car at?
Can I use my friend's account to book a car?
I made a booking before 11 July, 2am and my booking will start after 11 July, 5am. Will I still get the 30-minute auto-extension during my booking?
How do I report vehicle condition before starting my trip?
How do I rate a vehicle’s cleanliness on the app?
I accidentally caused major damage to my vehicle and can’t return it to its home lot. What should I do?
I caused minor damage to the vehicle and self-reported it. What happens next?
What is the platform fee and why do you have one?