Payment & Pricing
27 articles
Written by Scarlett and Olivia
Why do I see a “Payment failed” message in my receipt?
Written by Scarlett. Updated over a week ago
How much does it cost to book per hour?
More information about our rates and pricing structure for all categoriesWritten by Scarlett. Updated over a week ago
Atome option via HitPay
Written by Scarlett. Updated over a week ago
GIRO payment option via HitPay
Written by Scarlett. Updated over a week ago
How to add PayLah! as a payment method in the GetGo app?
Written by Scarlett. Updated over a week ago
How do I view my transaction history?
Written by Olivia. Updated over a week ago
What should I do if I see an unauthorised/pending charge on my card?
Written by Scarlett. Updated this week
Retrying Failed Payment
I ended my booking but my payment didn’t go through. How do I retry?Written by Scarlett. Updated over a week ago
Why is my account suspended?
Written by Scarlett. Updated over a week ago
PayNow payment option via HitPay
Written by Scarlett. Updated over a week ago
Do I have to pay a deposit or a membership fee?
Written by Olivia. Updated over a week ago
GrabPay Credits and PayLater payment option via HitPay
Written by Scarlett. Updated over a week ago
When will I be charged for payment?
Written by Scarlett. Updated over a week ago
How do I pay for an Outstanding Invoice?
Written by Scarlett. Updated over a week ago
How do I make payment on the app?
Written by Olivia. Updated over a week ago
I was charged incorrectly for my booking and would like to appeal for a fee waiver. What should I do?
Dispute Wrong ChargesWritten by Olivia. Updated over a week ago
Why can't my debit/credit card be charged?
Written by Olivia. Updated over a week ago
What is 3DS?
Written by Olivia. Updated over a week ago
Why do we need an OTP to complete online purchases?
Why do we need 3DS?Written by Olivia. Updated over a week ago
How do I change/add my credit/debit card?
Setting up your preferred payment methodWritten by Olivia. Updated over a week ago
Do you accept AMEX cards?
Written by Olivia. Updated over a week ago
Do I have to top up a certain amount of money before I can book a car?
Written by Olivia. Updated over a week ago
How do I remove PayLah! as a payment method?
Written by Scarlett. Updated over a week ago
Why am I unable to make a booking through DBS Paylah! after enabling express checkout?
Written by Scarlett. Updated over a week ago
Why is the receipt showing an Outstanding Fee, followed by an account suspension?
Written by Scarlett. Updated over a week ago
Can I delete my credit/debit card details if I have confirmed a booking?
Written by Scarlett. Updated over a week ago
Why didn't my payment go through using the PayLah! payment method?
Written by Scarlett. Updated over a week ago