All Collections
Payment & Pricing
Why do I see a “Payment failed” message in my receipt?
How much does it cost to book per hour?
Atome option via HitPay
GIRO payment option via HitPay
How to add PayLah! as a payment method in the GetGo app?
How do I view my transaction history?
What should I do if I see an unauthorised/pending charge on my card?
Retrying Failed Payment
Why is my account suspended?
PayNow payment option via HitPay
Do I have to pay a deposit or a membership fee?
GrabPay Credits and PayLater payment option via HitPay
When will I be charged for payment?
How do I pay for an Outstanding Invoice?
How do I make payment on the app?
I was charged incorrectly for my booking and would like to appeal for a fee waiver. What should I do?
Why can't my debit/credit card be charged?
What is 3DS?
Why do we need an OTP to complete online purchases?
How do I change/add my credit/debit card?
Do you accept AMEX cards?
Do I have to top up a certain amount of money before I can book a car?
How do I remove PayLah! as a payment method?
Why am I unable to make a booking through DBS Paylah! after enabling express checkout?
Why is the receipt showing an Outstanding Fee, followed by an account suspension?
Can I delete my credit/debit card details if I have confirmed a booking?
Why didn't my payment go through using the PayLah! payment method?