Oh no, we're sorry that's happening to you. Here's what to do:
Please call our 24/7 hotline at 65643846 (656GETGO), or tap on Report an accident in the app. You can also reach us anytime via Live Chat in the app. Our support team will assist you as quickly as they can.
As noted in our Terms and Conditions, these are chargeable when reported:
- Immobilisation of the vehicle due to an empty fuel tank; and
- Any damage that is the result of negligent use of the vehicle's components, mechanical parts, and/or computer or electronic system, e.g. punctured tyre, windscreen cracks, etc.