Featured articles

• Everything you need to know about charging Electric Vehicle (EVs)

  Charging your booked EV through the GetGo app is easy. Here’s what you need to know about returning your EV and charging it.

  Important: Click on our EV charging station map to find standard and fast charging points from all of our integrated partners near you!

  Where to return your booked EV

  Follow these 3 golden rules when returning your EV:

  Rule 1: If your EV’s battery level is below 50% at the end of your booking, please return it to its charging lot and charge it.

  Rule 2: If your EV’s battery level is above 50% at the end of your booking, please return it to its home lot.

  Rule 3: Make sure your EV is plugged in and charging at the charging lot. Parking without charging may result in a penalty for "hogging" the charging point.

  How do I find my booked EV’s suggested charging lot?

  Go to your booking details page > See the ‘Pick-up and return at’ section to find your suggested charging lots. 

  

  Important: Always check the EV’s battery level at the beginning of your booking to avoid breakdowns due to low battery levels. If the EV's battery level is below 50% at the end of your booking, please return it to the suggested charging lot and charge it up.

  How to charge your booked EV

  Watch this easy guide on how to charge your EV through our app.

  Useful links:

  • How can I earn promo codes from charging my booked Electric Vehicle (EV)?
  • How do I charge an Electric Vehicle (EV) via the GetGo app?
  • How do I check my EV’s battery level and decide where to end my booking?
  • Who are our partner charging stations, and where can I find them?
• What are the requirements to join GetGo?

  Age and Experience

  • You have to be 19 years old or older, with at least a year of driving experience.
  • If you don't have driving experience, you have to be 25 years old or older (Do note the insurance excess for new drivers.

  Driver's license requirements

  ‣ Licenses must be valid, unexpired and government-issued.

  ‣ Probationary (P-Plate) and junior licenses are not accepted. However, if you're 25 years old or older with a P-Plate license, you may sign up for an account without driving experience.

  ‣ Click here to find out the requirements for foreign driving licenses.

  Note: We don't provide P-Plate in our cars, so please bring your own!
  
  

  Use code GET10NOW for $10 off your first drive!

  You must have no major violations or incidents, including:

  ‣ Excessive speed.

  ‣ Operating to endanger, reckless driving, etc.

  ‣ Leaving the scene of an accident involving property damage.

  ‣ Operating a vehicle with a suspended or revoked license.

  Users of GetGo will be required to accept the Terms & Conditions of using our service.

   

  Learn what vehicles cannot be driven with a Class 3C or 3CA license
• How do I refuel with the Esso fuel card and get the fuel PIN?

  We encourage you to always think about the next user in the same way that the previous user thought about you. If you have the time, we recommend driving to the nearest ESSO Petrol Kiosk and refueling the vehicle with the ESSO Fuel Card and PIN.

  Our vehicles come with an Esso fuel card that is usually stored in the sun visor above the driver's seat. To use it, you will need to generate a unique PIN using the GetGo app when you arrive at the petrol station.

  The refueling cost will be covered by us and charged to the Esso fuel card. On top of that, we'll reward you with a promo code you may use for your next booking.

  
  

  Your refuel promo code will be added to your promo code wallet automatically within 3 business days.

  Here is a video guide on refueling using the Esso fuel card

  Do note that there will be a penalty for refueling the wrong fuel type for the vehicle.
  And that’s it! Enjoy your drive and have fun on the road. 💙

• What if the car has less than ¼ fuel at the start of the trip?

  If the car has less than a ¼ tank of fuel left, we recommend heading to an Esso petrol station and using the Esso fuel card placed in every car to refuel. Plus, if you refuel from less than ¼ tank to a full tank using the Esso fuel card, you'll receive a $6 promo code.

  If there isn't an Esso station near you, you may still head out to any other petrol stations. You're required to pay upfront, but we'll reimburse you once you submit the reimbursement form.

  If you're feeling uncertain about whether you have enough fuel to make it to the nearest petrol station, don't worry! Just reach out to us via Live Chat and our Support Team will be more than happy to help you out.

  Bonus: Did you know that you'll get a promo code from us if you help top up our vehicles from 3/4 tank or less to full tank using our Esso fuel card? Find out more here!

• How do I unlock the car?

  To unlock your car, follow these steps:

  1. Go to Bookings
  2. Tap on your current booking
  3. Tap once on Connect to car (it might take a while to establish a connection)
  4. Tap Unlock

  Now you're all good to GetGo! 🚙

  

  If you are facing difficulty, follow the basic troubleshooting steps listed below.

  1. Kill the app
  2. Turn on and off Bluetooth.
  3. Relaunch the app

  Should the above tips not work, please reinstall the app. If you continue to have problems with the app, please contact us via Live Chat.

  You can also check out this link for instructions on how to lock our vehicles:

  • How do I lock the car?