Booking
- GetGo 101: Getting started with GetGo
- How to use the new On-Board Unit (OBU) system?
- Do I have to pay for ERP charges, summons, or parking fines?
- How do I make a booking on the app?
- Why am I getting an invalid error message when I’m trying to book a car?
- What do the different numbers on the location pins in the app home screen mean?
- I booked well in advance, so why was my booking cancelled?
- Why are cars with minor damage available for use?
- What should I do if I encounter a pop-up message “Mileage charge unsuccessful” error?
- What is the minimum/maximum duration for me to book a car?
- Can I adjust the start time of my booking to begin earlier?
- I would like to return my vehicle later than originally intended. Can I extend my booking?
- What is the cancellation policy?
- Why am I not able to make a booking?
- Do I get refunded back for the hours I didn't use?
- What should I do if the car I booked is not at the homelot?
- What happens if I'm late/don't show up for my booking?
- Do I have to pay parking charges at the carpark where I pick up my car?
- Can I use my friend's account to book a car?
- How do I report vehicle condition before starting my trip?
- How do I rate a vehicle’s cleanliness on the app?
- What is the platform fee and why do you have one?