Although rating the cleanliness of your booked vehicle is optional, we highly encourage you to do so. This helps protect you from any wrongly attributed penalty or cleaning charges, and assists us in identifying the responsible party accurately.
1. After you submit your vehicle condition report and unlock your vehicle, you’ll see an option to rate the vehicle’s interior cleanliness — 1 star being the least acceptable and 5 stars being the most acceptable.
2. Tap Submit.
If you rate 2 stars or less: Please provide additional details on the vehicle’s cleanliness issues so that our team can take the necessary action as quickly as they can.
3. Select the type of cleanliness issue.
4. Tap the camera icon to take and upload photos of the issue(s) you’ve selected.
5. Tap Submit.
Where to find your vehicle photos
The vehicle photos you submit to our app will be automatically stored in your device for your own safekeeping and reference.
iOS device: You will find the vehicle photos in the Photos app.
Android device: Allow access to the GetGo app to store photos on your device.
To do this, go to Settings > type GetGo in the search bar > Permissions > Files and media permissions > Allow access to media only