General
- What new vehicle options are available in addition to the Select and Grand Categories?
- How does GetGo handle user feedback?
- What’s different about the vehicles in the Select, Select EV, and Grand categories?
- Vehicles from the Select and Grand categories come with no decals on the side of the car. How do I identify them as GetGo vehicles?
- What are the pricing rates for vehicles in the Select EV category?
- Can I use the GetGo app on my Huawei device?
DrivePlus
Primary and Additional Drivers
- What is an Additional Driver (AD) and how does it work?
- How do I add an Additional Driver (AD) to my booking?
- Can the Additional Driver (AD) start and complete the booking without the Primary Driver (PD)?
- What is accessible to the Additional Driver (AD) during the booking?
- Why am I unable to invite an Additional Driver (AD)?
- How does an Additional Driver (AD) accept a booking invitation?
Condominium Booking Guide
- How can I find and book the dedicated GetGo vehicle at my condominium?
- Can I book GetGo vehicles located in condominiums if I am not a resident?
- I live in a condominium that has been onboarded with GetGo, but I cannot book my property’s dedicated vehicle — what should I do?
- How can I have a dedicated GetGo vehicle in my Condominium?
Service maintenance notice and schedule
Registration
- What are the requirements to join GetGo?
- Why do we need an OTP for account verification when reinstalling the GetGo app?
- GetGo Face Verification provider
- How do I sign up with MyInfo?
- How do I sign up manually?
- GetGo Foreign Application Documents Checklist
Electric Vehicles (EVs)
- In-app Electric Vehicle (EV) Charging Guide
- Charge our EV cars at SP and Shell charging stations
- DFSK EC35 EV Van User Guide
- Hyundai IONIQ 5 User Guide
- Hyundai KONA Electric User Guide
- Hyundai IONIQ Electric User Guide
- BYD Atto 3 User Guide
- BYD M3E/T3 EV Van User Guide
- BYD e6 User Guide
- Dongfeng Box User Guide
Booking
- What happens if I leave the car dirty after my booking?
- GetGo 101: Getting started with GetGo
- New OBU System and IU – Where to Find Them in the Vehicle?
- Do I have to pay for ERP charges, summons, or parking fines?
- How do I make a booking on the app?
- Why am I getting an invalid error message when I’m trying to book a car?
Payment & Pricing
- How do I check my Atome or Grab PayLater limit?
- What is GetGo DrivePlus?
- Are there any exclusive benefits when choosing a flexible payment option with DBS Personal Loans?
- Can I settle my payments with the Manual Instalment Payment Plan (IPP)?
- How much does it cost to book a vehicle per hour?
- How do I make payment via Instalment Payment Plan (IPP) with my credit card?
On The Road
- How do I refuel with the Esso fuel card and get the fuel PIN?
- What if the car has less than ¼ fuel at the start of the trip?
- What should I do if I use the wrong fuel on my vehicle?
- How do I get reimbursed for refueling?
- Can I drive out of Singapore?
- If I'm inside the car, do I lock with the app or with the car's physical lock button?
Vehicle Accidents
- What should I do during a road accident or a breakdown?
- What happens after a booking that involved an accident?
- What should I do if another vehicle hits my vehicle during an ongoing booking while I’m away from the car?
- How long will it take to settle my accident case?
- Who determines which party is at fault if an accident occurs?
- Is the loss of use covered by the insurance excess?
Vehicle Damages
- What is the Windscreen Excess?
- What does the Windscreen Excess cover?
- What should I do if the windscreen is damaged during my booking period?
- Can I avoid paying for the windscreen excess?
- What happens if I don't report the windscreen damage?
- What if the windscreen was already damaged at the start of my booking?
Collection & Return
- How do I unlock the car?
- How do I take photos of my pre- and post-trip report?
- Warning Lights, Symbols or Signs: How do I identify a faulty vehicle?
- Can I start my booking early?
- What are some of the GetGo cars in non-dedicated / white lots?
- What will happen if I return my vehicle late?
Insurance
- I am a young, inexperienced, or elderly driver booking a GetGo. How much coverage can I get with CDW?
- How much coverage do I get if I book a Electric GetGo vehicle with CDW?
- GetGo offers 2 CDW options — what are they?
- What is Insurance Excess?
- Is there an insurance charge I have to pay for my booking?
- When is Mutual Settlement advisable and when is it not?
Breakdown & Reporting
- My car just broke down. What should I do?
- I can’t unlock my car. What should I do?
- I just ended my booking and I’ve locked the car. However, my booking has not been updated. What should I do?
- The car pedals and steering wheel are not sensitive. Should I be worried?
- There are wires showing in the car. What should I do?
iOS minimum version update
Lost & Found
Carpark Wayfinding
- Where's the GetGo car at Sky Green Condominium?
- Where's the GetGo car at Northvale Condominium?
- Where's the GetGo car at Greenwich V?
- Where's the GetGo car at UE Square?
- How should I proceed to collect or return my booking at Tampines Safra Clubhouse after midnight?
- Where's the GetGo car at Hougang 1?
Promo Code Wallet
- Why did my First Drive promo code disappear?
- What is a promo code wallet? Can I add new codes to the wallet?
- How do I apply the promo code to my booking?
- Where can I see the details of each promo code?
- What if I receive an error message?
- In the event of a cancelled booking or failed payment, will I get back my promo code?
Referral
Booking Calendar
Vehicle User Guide
- Suzuki User Guide
- Toyota User Guide
- Nissan User Guide
- BMW User Guide
- SKODA User Guide
- Ssangyong User Guide
- Shineray X30LEV User Guide
- Hyundai User Guide
- Lexus User Guide
- Mazda User Guide
- Mitsubishi User Guide
- Honda User Guide
- MG 4 User Guide
- Kia User Guide
- Renault User Guide
- Opel User Guide
- Mercedes Benz User Guide
- Volkswagen User Guide