General
- Is Huawei compatible with the GetGo app?
- Live Chat Interface Update
- What are some helpful tips on how to use GetGo?
- How do I download the GetGo app?
- How to Subscribe to mailing list?
- How do I unsubscribe from your mailing list?
Service maintenance notice and schedule
Registration
- What are the requirements to join GetGo?
- How do I sign up with MyInfo?
- How do I sign up manually?
- GetGo Foreign Application Documents Checklist
- If I hold a foreign driving licence, can I drive a GetGo?
- Is identity verification compulsory?
Electric Vehicles (EVs)
- In-app Electric Vehicle (EV) Charging Guide
- Charge our EV cars at SP and Shell charging stations
- DFSK EC35 EV Van User Guide
- Hyundai IONIQ 5 User Guide
- Hyundai KONA Electric User Guide
- Hyundai IONIQ Electric User Guide
- BYD Atto 3 User Guide
- BYD M3E/T3 EV Van User Guide
- BYD e6 User Guide
- Polestar 2 User Guide
Booking
- GetGo 101: Getting started with GetGo
- How to use the new On-Board Unit (OBU) system?
- Do I have to pay for ERP charges, summons, or parking fines?
- How do I make a booking on the app?
- Why am I getting an invalid error message when I’m trying to book a car?
- What do the different numbers on the location pins in the app home screen mean?
Payment & Pricing
- Can I settle my payments with the Manual Instalment Payment Plan (IPP)?
- How much does it cost to book a vehicle per hour?
- How do I make payment via Instalment Payment Plan (IPP) with my credit card?
- When should I pay my insurance excess after a vehicle accident or damage?
- Why does my receipt show “Payment failed”?
- Can I settle my payments with Atome?
On The Road
- How do I refuel with the Esso fuel card and get the fuel PIN?
- What if the car has less than ¼ fuel at the start of the trip?
- How do I get reimbursed for refueling?
- Can I drive out of Singapore?
- If I'm inside the car, do I lock with the app or with the car's physical lock button?
- Where can I park the car during the course of my booking?
Vehicle Accidents
- What should I do during a road accident?
- What happens after a booking that involved an accident?
- What should I do if another vehicle hits and runs my vehicle during an ongoing booking while I’m away from the scene?
- How long will it take to settle my accident case?
- Who determines which party is at fault if an accident occurs?
- Is the loss of use covered by the insurance excess?
Vehicle Damages
- What is the Windscreen Excess?
- What does the Windscreen Excess cover?
- What should I do if the windscreen is damaged during my booking period?
- Can I avoid paying for the windscreen excess?
- What happens if I don't report the windscreen damage?
- What if the windscreen was already damaged at the start of my booking?
Collection & Return
- How do I unlock the car?
- Warning Lights, Symbols or Signs: How do I identify a faulty vehicle?
- Can I start my booking early?
- What are some of the GetGo cars in non-dedicated / white lots?
- What will happen if I return my vehicle late?
- How do I lock the car?
Insurance
- What is Insurance Excess?
- Is there an insurance charge I have to pay for my booking?
- When is Mutual Settlement advisable and when is it not?
- How are liability and damage costs determined?
- What is CDW - Collision Damage Waiver?
- How much is the Young/Senior/New Drivers Excess?
Breakdown & Reporting
- My car just broke down. What should I do?
- The car is not unlocking. What should I do?
- I ended my booking and locked the car, but my booking is not updated. What should I do?
- The car pedals and steering wheel are not sensitive. Should I be worried?
- There are wires showing in the car. What should I do?
iOS minimum version update
Lost & Found
Carpark Wayfinding
- Where's the GetGo car at Sky Green Condominium?
- Where's the GetGo car at Northvale Condominium?
- Where's the GetGo car at Greenwich V?
- Where's the GetGo car at UE Square?
- How should I proceed to collect or return my booking at Tampines Safra Clubhouse after midnight?
- Where's the GetGo car at Hougang 1?
Promo Code Wallet
Referral
Booking Calendar
Vehicle User Guide
- MG 4 User Guide
- Shineray X30LEV User Guide
- Renault User Guide
- Honda User Guide
- Hyundai User Guide
- Suzuki User Guide
- Nissan User Guide
- BMW User Guide
- Mazda User Guide
- Lexus User Guide
- Mitsubishi User Guide
- Opel User Guide
- Ssangyong User Guide
- Kia User Guide
- Toyota User Guide
- SKODA User Guide
- Mercedes Benz User Guide
- Volkswagen User Guide