Liability for accidents is determined by our insurer. Please note that all accident claims undergo a thorough validation process by our insurer. The following are the steps our insurer takes during their investigation process:
Investigation and assessment:
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Conducted by the insurer's in-house claims officer or an independent loss adjuster appointed by the insurer.
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This involves checking coverage, meeting with the insured, inspecting the property involved (GetGo vehicle and other third-party properties involved), determining the cause of loss, and assessing the claim value, liability, and recovery possibilities.
Involvement of medical practitioners:
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If there is a Body Injury claim involved, our insurer will contact relevant medical practitioners to verify the authenticity of claimed injuries or medical conditions.