Please expect your account to be temporarily suspended while our team conducts an investigation into the accident. For straightforward, non-complex incidents, you can expect to receive a pre-billing notification in your registered email address within 7 working days from the accident date. The official invoice will then be issued to you 10 days after the pre-billing notification.
You will receive the following emails to your registered email address:
- Accident investigation outcome
- Pre-billing notice
- Official invoice
Useful links: