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General

  • Frequently asked questions about our updated Full-day pricing
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  • What new vehicle options are available in addition to the Select and Grand Categories?
  • How does GetGo handle user feedback?
  • What’s different about the vehicles in the Select, Select EV, and Grand categories?
  • Vehicles from the Select and Grand categories come with no decals on the side of the car. How do I identify them as GetGo vehicles?
  • What are the pricing rates for vehicles in the Select EV category?
  • Can I use the GetGo app on my Huawei device?
  • What are some helpful tips on how to use GetGo?
  • How do I download the GetGo app?
  • How can I subscribe to your mailing list?
  • How do I unsubscribe from your mailing list?
  • Misuse of Fuel or Charging Function
  • What is the new KYC feature about?
  • How do I change my particulars?
  • Are there any Terms and Conditions that I need to take note of?
  • What are GetGo’s Community Rules?
  • Are the cars maintained and cleaned regularly?
  • How do I find a GetGo car near me?
  • When will GetGo have a car placed in my neighbourhood?
  • Can I use GetGo as a Private Hire Vehicle?
  • Do you provide car seats for children?
  • Can I use my EZ-Link card as a cashcard?
  • How do I delete my GetGo account?

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