Here is a video guide on how to report your vehicle’s condition before starting your trip:
Important:
- To safeguard yourself from liability for damage claims, kindly complete the vehicle condition reports before and after your trip.
- If the vehicle is deemed unsafe to drive, reach out to our 24/7 Live Chat for immediate assistance from our Support Team.
- Remember, there is a 15-minute grace period before and after each booking that you may use to complete your vehicle condition reports.
Where to find your vehicle photos
The vehicle photos you submit to our app will be automatically stored in your device for your own safekeeping and reference.
iOS device: You will find the vehicle photos in the Photos app.
Android device: Allow access to the GetGo app to store photos on your device.
To do this, go to Settings > type GetGo in the search bar > Permissions > Files and media permissions > Allow access to media only
Useful link: