While our team investigates the situation, your account will be temporarily suspended. In the case of minor damages, you can expect to receive a pre-billing notification in your registered email within 14 working days from the date of the self-report submission. Additionally, the official invoice will be issued within 3-5 working days.
The timeframe for resolving a case can vary significantly based on various factors, including the complexity of the case, the nature of the damage, the cooperation of involved parties, and the legal or insurance processes required.
Thank you for your understanding during this process.
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