You have 5 attempts to verify your face. If the verification fails on the 5th attempt, please drop us an email at hello@getgo.sg.
If you’re verifying your face at the start of your booking, please let us know.
What should you do if you encounter the following screens?
You have failed verification attempts.
Try submitting a verification attempt again.
To verify your face more easily, make sure that:
- The camera lens is clean.
- Maximise screen brightness.
- You are in a well-lit place but out of direct sunlight.
- You have a background without any distractions.
We are having trouble verifying your identity.
We’re so sorry this is happening. Please reach out to us at hello@getgo.sg, and we’ll attend to you as soon as we can.
You’ve yet to meet the requirements to drive with us.
To drive with us, you’ll need to be above 25 years of age or have 1 year of driving experience.
But don't worry, you can check again when you have met the requirements or reach out to us at applications@getgo.sg.
We’re verifying your documents.
Hang in there! We’re in the midst of verifying the documents you have submitted. Check your email (including the Spam folder), as you may need to submit additional documents.
Should you not receive a response from us after 3 days, drop us an email at applications@getgo.sg.
We need additional verification.
Submit a selfie through the app by simply clicking on the message.
Oops, seems like we are unable to verify your selfie.
Try submitting a selfie through the app again.
To verify your face more easily, make sure that:
- The camera lens is clean.
- Maximise screen brightness.
- You are in a well-lit place but out of direct sunlight.
- You have a background without any distractions.
You’ve encountered a caching issue.
Simply log out and log in again to continue with face verification.
You’ve exceeded the maximum number of retries.
Please try again after 10 minutes.