My payment failed. How do I retry paying it?

If your payment fails to go through, it could be due to various reasons:

1. Insufficient funds in the linked bank account
2. Invalid Credit/Debit card
3. You’ve exceeded the daily withdrawal limit

Banks may also block your transaction if multiple payment attempts were made to prevent spam/fraudulent transactions. Therefore, contacting the bank to verify, adding the card to “Favourites”, or whitelisting the card may be necessary. 

Methods available to retry payment differ slightly depending on your transaction.

To retry payment for outstanding fees, you have 3 available methods. 

• Retry payment using PayLah!:

1.  
   1. Before doing so, please ensure that there are sufficient funds in your PayLah! wallet or ensure that auto-debit is enabled. You may enable auto-debit on PayLah! by tapping on More > Manage PayLah! > then selecting Enable Auto Debit.
   2. Return to the GetGo app and tap on the outstanding fee alert on the home screen.
   3. Tap on Payment method
   4. Tap on PayLah!
   5. Tap on Link to Paylah!
   6. Enable express checkout for GetGo to link your PayLah account
   7. Select PayLah! as your payment method
   8. Tap on Confirm payment
       

• Retry payment using your existing card:

1.  
   1. Check that your debit card has sufficient funds for payment.
   2. Review other account details such as transaction restrictions or card expiry date. Then, take action accordingly, or contact your bank for assistance.
   3. Return to the GetGo app and tap on the outstanding fee alert on the home screen.
   4. Tap on Payment method
   5. Select your current Debit/Credit card
   6. Tap on Confirm payment

Please note that you will not be able to change your card payment method at this stage. If you do not have an existing card with GetGo, you may add a card to attempt payment. 

• Make payment via PayNow:

1.  
   1. If your payment is still unsuccessful after 3 attempts, make payment for your outstanding amount via PayNow to UEN 202024592ZG01 and indicate your Booking ID.
   2. You may do so  by scanning the SGQR code below
   3. Share the receipt with hello@getgo.sg
   4. We will process your payment and reactivate your account within 7 working days of receiving the payment receipt.

To retry payment for new bookings, you have 3 available methods.

You may attempt payment using PayLah! or retry with your existing card. Alternatively, you may attempt payment using a different card.

• Retry payment with a different card:

1.  
   1. Tap on Account on the home screen.
   2. Tap on Payment methods.
   3. Select your current Debit/Credit card.
   4. Tap on the trash icon at the top right corner of the screen.
   5. Tap on Delete.
   6. Tap on Add new credit/debit card.
   7. Enter the relevant details and tap on Save
   8. Retry booking.

Important: Please note that if you have an ongoing booking you will not be able to change your card. You will only be able to change your card after the booking has been completed.

If you encounter further issues, please reach out to your bank for assistance or notify our Support Team via our 24/7 Live Chat.