If your payment fails to go through, it could be due to various reasons:
- Invalid credit/debit card
- Insufficient funds in the linked bank account
- You’ve exceed the daily withdrawal limit
Banks may block multiple similar charges due to recent spam/fraudulent transactions. Therefore, contacting the bank to verify, add to favourites, or whitelist the card may be necessary.
To retry your payment, you have 2 available methods:
Add a new credit/debit card to your payment method
- Navigate to the home screen and tap on the pop-up displaying your outstanding fee.
- Tap on Payment method.
- Select your current debit/credit card.
- Tap on the trash icon at the top right corner of the screen.
- Tap on Delete.
- Tap on Add new credit/debit card.
- Add a new credit/debit card by entering the relevant details and tapping on Save and continue.
- Tap on Confirm payment.
Please note that if you have future bookings with us, you will not be able to add a new credit/debit card to your payment method.
Alternatively, you may proceed to top up the bank account linked to your debit card.
After you’ve topped up the bank account linked to your debit card:
- Tap on the pop-up displaying your outstanding fee on the home screen.
- Tap on Confirm payment.
If the payment is successful, your account will be automatically reactivated. If you encounter any issues, please reach out to our Support Team via our 24/7 Live Chat for assistance.