My payment failed. How do I retry paying it?

If your payment fails to go through, it could be due to various reasons:

1. Insufficient funds in the linked bank account
2. Invalid or expired credit/debit card
3. You’ve exceeded the daily transaction limit

Banks may also block transactions after multiple payment attempts as part of their fraud-prevention measures. You may need to contact your bank to verify the transaction, add the card to your “Favourites”, or whitelist the card.

How many times can I retry a failed payment?

You have 3 payment attempts in total. If your first payment attempt fails, you'll have 2 more tries before further action is required.

Before retrying:

• Check that your card has sufficient funds and hasn't expired.
• Check for any transaction restrictions or limits with your bank.
• If your bank is blocking repeated attempts, consider switching to another available payment method, such as PayLah!, rather than repeatedly retrying the same card.

The methods available to retry payment differ slightly depending on your transaction.

To retry payment for outstanding fees, you have 3 available methods

Retry payment using PayLah!

1. Ensure that there are sufficient funds in your PayLah! wallet or that auto-debit is enabled. You may enable auto-debit by tapping More > Manage PayLah! > Enable Auto Debit in the PayLah! app.
2. Return to the GetGo app and tap on the outstanding fee alert on the home screen.
3. Tap Payment method.
4. Tap PayLah!.
5. Tap Link to PayLah!.
6. Enable express checkout for GetGo to link your PayLah! account.
7. Select PayLah! as your payment method.
8. Tap Confirm payment.

Retry payment using your existing card

1. Check that your debit/credit card has sufficient funds for payment.
2. Review your account details, such as transaction restrictions or your card's expiry date. Take the necessary action or contact your bank for assistance.
3. Return to the GetGo app and tap on the outstanding fee alert on the home screen.
4. Tap Payment method.
5. Select your current debit/credit card.
6. Tap Confirm payment.

Please note that you will not be able to change your existing card payment method at this stage. If you do not have an existing card with GetGo, you may add a card to attempt payment.

Retry payment with a different card

1. Tap Account on the home screen.
2. Tap Payment methods.
3. Select your current debit/credit card.
4. Tap the trash icon at the top-right corner of the screen.
5. Tap Delete.
6. Tap Add new credit/debit card.
7. Enter the relevant details and tap Save.
8. Retry your booking.

Important: If you have an ongoing booking, you will not be able to change your card. You will only be able to change your card after the booking has been completed.

If you continue to encounter payment issues, please contact your bank for assistance or reach out to our Support Team.

What happens once I've used all 3 payment attempts?

If your payment is still unsuccessful after 3 attempts:

1. Make payment for the outstanding amount via PayNow to UEN 202024592ZG01 and indicate your Booking ID.
2. You may also make payment by scanning the SGQR code below.
3. Share your payment receipt with hello@getgo.sg.
4. We will process your payment and reactivate your account within 3–5 working days of receiving the payment receipt.