Here are a few possibilities as to why your debit or credit card can’t be charged:
- You might have Insufficient balance in your bank or credit account.
- Reaching the maximum credit/charge limit for the day — you can adjust this through your card-issuing bank.
- Rejection of multiple transactions by the issuing bank from the same merchant (Refer to the Types of transactions that can occur with GetGo. You can notify the card-issuing bank to authorise future GetGo transactions.)
If you encounter this issue, we recommend reaching out to us through Live Chat. Additionally, please consider contacting your card's issuing bank for further assistance.
Your proactive communication helps us address any concerns promptly and ensures a smoother resolution process.