Why is the receipt showing an Outstanding Fee, followed by an account suspension?

When you end your booking, you may receive the error message "Payment was unsuccessful", as displayed below.This occurs when you do not have "Auto-debit" enabled on your DBS PayLah! App or have insufficient funds in your PayLah! wallet. Here’s how to resolve it on the PayLah! app:

1. Tap on More.
2. Tap on Manage PayLah!.
3. Select Enable Auto Debit.

Important:
If your account is suspended due to an outstanding balance, kindly refrain from approving any payment requests from PayLah! 

If you have already approved the request, please follow these steps:

Save a screenshot of your "Transaction history" to serve as proof of your most recent transaction.

Contact us via LiveChat and share the screenshot of the transaction history with us.

Upon receiving the necessary details, we will promptly verify the transaction and initiate a refund for the amount paid through PayLah! Rest assured, the refund process typically takes 3 to 5 working days to complete.