If you have received an SMS or a notification about your account being suspended, it could be due to one of the following reasons:
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Outstanding payment for your GetGo booking:
We were unable to collect payment for your booking, either due to an invalid credit/debit card or insufficient funds in your bank account. To settle the outstanding fees, please refer to this article. -
Outstanding payment for an accident/damage case:
For accidents involving 3rd party vehicles or government properties, you are responsible for the insurance excess and any additional charges (such as loss of use and towing fee). For damages not involving a 3rd party, you are liable for costs like replacement parts, labour fees, spraying, loss of use, and towing fees. -
Outstanding payment for a convenience fee:
A convenience fee may apply if you didn't return our car to its home lot or left the headlights on after ending your booking.
For Point 2 and 3, you’d have received an invoice via email. Refer to our FAQ articles below for more information.
Please note that if you have upcoming bookings with us, you won't be able to start your next booking until the payment is settled. Our team will process and reactivate your account within 7 working days of receiving your payment.
If you encounter any difficulties or have any concerns, please reach out to our Support Team via our 24/7 Live Chat.