If your booked vehicle is involved in a hit-and-run, and you are neither present nor have a witness to the situation, please take the following steps:
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Document the scene: Gather evidence by taking clear and adequate photos of the damages to your vehicle and the surrounding area — i.e., damaged sections of the GetGo vehicle, an overview photo of the accident scene, and tyre marks (if any).
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Tap on “Report an accident”: Tap the “Report an Accident" button on your Booking page.
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Share accident details with our Support Team: Communicate the accident details to our Support Team. [Learn how to reach out to us]
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Lodge a Police Report: File a police report via this link. Provide the police with accurate details, including the time and location of the incident.